It's definitely still under-developed in most industries. In some industries the benefits may be vague and difficult to express clearly (public infrastructure for example) but in many industries it's more clear. You are 100% correct about the importance of business case development.
Benefits realisation is an area where a lot of organisations can improve. I believe it starts at business case development.
It's definitely still under-developed in most industries. In some industries the benefits may be vague and difficult to express clearly (public infrastructure for example) but in many industries it's more clear. You are 100% correct about the importance of business case development.